The Australian Crime Commission (ACC) got in touch with us after our work was highly recommended to them by another client.

Their eLearning needs were reasonably straightforward in that they had a ‘maturing’ eLearning capability that was in the process of being reenergised after a recent purchase and installation of a Learning Management System (LMS). They had a small number of commercially produced eLearning modules already uploaded and operational however their general experience had been that the development process was very expensive and the result took a long time to deliver.

Their new learning management system included an inbuilt authoring environment that they were keen to explore with a view to being able to potentially more independently manage and maintain their own learning content without the need to engage expensive third-parties.
Understanding this background, The Learning Deli’s brief was to work directly with two business areas to generate instructionally rigorous and engaging content drawn from a highly legislative-base to storyboard stage, and from that develop online, interactive content using the inbuilt LMS authoring toolset. We were asked to develop a product set that presented professionally, with a contemporary design and functionality that could be relatively easily maintained, edited and if required, replicated.

Our highly experienced instructional design team worked closely with the two business areas, consisting of subject matter experts and key stakeholders located across ACC sites in Canberra, Sydney and Melbourne. The source material consisted of a combination of existing papers, documents, workbooks, and regularly available subject matter experts. The information was analysed and mapped into a logical parts, and then added to storyboard format along with recommended interactions, and imagery. Our experience with both instructional design and layout and graphic design meant we could formulate an early design ethic, which in turn shapes the client expectations and demonstrates the potential for the final look and feel of the product. The completed storyboards were then delivered, with a complementary interface design style, and in this case, an interactive sample that served to practically test the functional operation of the product on the client system. This also had the added benefit of providing the client base with something to ‘try out’. The end result was extremely well-received, has been used often, and with a little help from The Learning Deli, has been updated by ACC staff to reflect changes in legislation along the way.

Solution served!